Privacy Policy

1. Introduction

Welcome to DESIRED IT SOLUTION LTD ("we", "our", or "us"). We are committed to protecting your personal data and your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website desireditsolution.com.

Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, we are the 'data controller' of the personal data you provide to us.

2. Data We Collect

We may collect and process the following data about you:

• Contact Information: Name, email address, phone number, and company name provided via contact forms or service requests.
• Usage Data: Information about how you use our website, including your IP address, browser type, pages visited, and time spent on the site.
• Cookie Data: We use cookies to enhance your experience and analyze site traffic. Please see our Cookie Policy for more details.

3. Why We Collect It (Purpose)

We use your information for the following purposes:

• To provide and maintain our services to you.
• To respond to your inquiries and offer customer support.
• To improve our website functionality and user experience.
• To comply with legal obligations.
• To send you marketing communications, if you have consented to receive them.

4. Legal Basis for Processing

We process your data under the following legal bases:

• Consent: When you voluntarily provide information via our contact forms or agree to non-essential cookies.
• Contract: When processing is necessary to fulfill a contract with you or take steps at your request before entering into a contract.
• Legitimate Interests: To improve our services and protect our business, provided these interests do not override your fundamental rights.
• Legal Obligation: When we are required by law to process your data.

5. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Typically, contact form data is kept for up to 2 years unless you become a client, in which case it is kept for the duration of our business relationship.

6. Sharing Your Data

We do not sell your personal data. We may share your information with:

• Service providers who assist us in operating our website and conducting our business (e.g., hosting providers, email services).
• Professional advisers including lawyers, bankers, auditors, and insurers.
• Governmental or regulatory bodies if required by law.

7. Your Rights

Under the UK GDPR, you have the following rights regarding your data:

• Access: The right to request copies of your personal data.
• Correction: The right to request that we correct any information you believe is inaccurate.
• Erasure: The right to request that we erase your personal data, under certain conditions.
• Restriction: The right to request that we restrict the processing of your personal data.
• Objection: The right to object to our processing of your personal data.
• Data Portability: The right to request that we transfer the data we have collected to another organization.

To exercise any of these rights, please contact us at the details provided below.

8. Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. We use SSL (HTTPS) encryption to protect data transmitted to and from our website.